Northern Point Studio provides digital templates and products that are delivered exclusively through instant download. We do not ship any physical products.
All products are delivered electronically through our secure download system. Upon successful payment completion, you will:
Overview
Northern Point Studio provides digital templates and products that are delivered via instant download. Due to the nature of digital products, we maintain a no-returns, no-refunds policy.
To ensure satisfaction with your purchase, we recommend:
While we do not offer refunds, we are committed to customer satisfaction and will provide technical support if you experience issues:
Contact our support team at the email listed in your order for assistance.
We reserve the right to consider refund requests in the following rare circumstances:
If you notice unauthorized charges or duplicate payments, please contact us immediately at support@northernpointstudio.com with your:
For any questions about this policy or technical support:
We reserve the right to modify this policy at any time. Changes will be posted on our website with an updated revision date. Laste updated: February 22, 2025.
Before downloading our digital templates, please review these frequently asked questions: Digital templates are available for instant download after purchase and are provided in standard formats as specified in each product listing. Due to the digital nature of our products, all sales are final with no refunds or returns. Each template purchase includes three download attempts within a 30-day period. You cannot transfer or resell our templates, and they are for personal or single business use only. If you experience technical difficulties, our support team is available Monday-Friday, 9 AM – 5 PM EST, via our Contact page. While we aim to make our templates compatible with common software, please check the technical requirements listed on each product page before purchasing. For additional questions about file formats, usage rights, or technical specifications, please contact our support team.
Your digital templates are available for instant download immediately after your purchase is confirmed. Account registration is required to make a purchase, which allows you to access your downloads both through your account dashboard and via email. Once payment is processed, you’ll receive an email with your download link(s) within 5 minutes. If you don’t see the email, you can always log into your account to find your purchased files in your downloads section. No waiting or shipping time is required since all our products are digital files. If you experience any issues accessing your downloads, please contact our support team.
Since we exclusively offer digital products that are delivered instantly via download, we do not accept returns or provide refunds. All sales are final. We encourage customers to carefully review product descriptions, specifications, and requirements before making a purchase to ensure the digital template meets their needs. If you experience technical difficulties accessing your download, our support team is available at our Contact form during business hours (Monday-Friday, 9 AM – 5 PM EST) to assist you.
Since all our products are digital templates with instant delivery, there’s no tracking or shipping involved. Your order is processed immediately after purchase, and your files are available for instant download. You can access your purchased files right away through your account dashboard, and you’ll also receive an email with download links within 5 minutes of purchase. As there’s no physical shipping, there’s virtually no wait time between purchase and receiving your files. If you need to review your order history or access your downloads, simply log into your account on our website.
We accept the following major credit cards for secure online payment: Visa, Mastercard, Discover, and American Express (Amex). All transactions are processed securely through our payment system. Once your payment is confirmed, you’ll have instant access to your digital templates through your account dashboard and receive download links via email.
We are proudly based in the United States. All our digital templates and designs are created and developed by our team in the U.S. Since our products are digital downloads, they’re delivered instantly to customers worldwide through our secure online platform.
Our templates are professionally designed using industry-standard software including Elementor, WordPress, Canva, InDesign, and Photoshop. Each product listing specifies which software was used to create the template and what program(s) you’ll need to customize it. Be sure to check the technical requirements on each product page before purchasing to ensure compatibility with your software.
